FAQs

Frequently Asked Questions (FAQ)

Orders & Shipping

Where do you ship?

We proudly ship worldwide.

How long does shipping take?

Orders are typically delivered within 7–14 business days, depending on your location.

Please note that delivery times may vary due to customs processing, holidays, weather conditions, or carrier delays.

How long does order processing take?

Orders are usually processed within 1–3 business days after payment is confirmed.

Will I receive tracking information?

Yes. Once your order has been shipped, you will receive a confirmation email with your tracking number and shipping updates.

Do you offer flat rate shipping?

Yes, we offer flat rate shipping for all orders. Shipping costs are displayed at checkout before payment is completed.

Do I need to pay customs or import fees?

International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations. These charges are the responsibility of the customer.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy from the date your order is delivered.

To qualify for a return, items must be unused, in original condition, and in their original packaging.

How do I request a return?

To request a return, please contact us at:

ctpgrsvvxp@privaterelay.appleid.com

We’ll provide return instructions once your request is reviewed.

When will I receive my refund?

Approved refunds are processed back to your original payment method within 10 business days after the returned item is inspected.

Please note that banks and payment providers may require additional processing time.

Can I exchange an item?

Yes. The fastest way to exchange an item is to return the original item and place a new order after the return is approved.

Products

Are your products exactly as shown in the photos?

We do our best to display product images and colors accurately. However, slight differences may occur depending on your screen settings and device display.